SHIPPING POLICY

SHIPPING & DELIVERY

All orders are carefully inspected before shipment to ensure they meet our quality standards.

For security purposes, all deliveries require a signature upon receipt. Once a shipment has been signed for by the recipient or authorized person, EM Hair Extensions is no longer responsible for loss or theft.

We strongly recommend inspecting your package before signing for delivery.

INSPECT YOUR PACKAGE UPON ARRIVAL

Please refuse delivery if you notice any of the following:

  • The shipping package appears severely damaged.
  • The package is empty or unusually light.
  • The package has been opened or tampered with.
  • The package seal is broken before delivery.

If you experience any of these situations, please contact our customer support immediately so we can assist you.

SHIPPING ADDRESS

Orders are shipped only to the confirmed shipping address provided during checkout.

To help prevent fraud, your billing and shipping information may be verified before your order is processed.

Please ensure all shipping information is accurate before completing your purchase.

PROCESSING & SHIPPING TIME

ORDER TYPE - PROCESSING TIME

In-stock products: 3 - 5 business days

Custom-colored products: 3 - 6 weeks (depending on color complexity and quantity)

Estimated transit times:

  • United States: 3 - 7 business days
  • Europe: 4 - 8 business days
  • International: 5 - 10 business days

Actual delivery times may vary depending on the destination and courier service.

SHIPPING PARTNERS

We work with trusted international carriers, including: DHL; FedEx; UPS;... 

Tracking information will be provided once your order has been dispatched.

INTERNATIONAL SHIPPING

International customers may be responsible for import duties, customs taxes, VAT, or other fees required by local authorities.

These charges are not included in our product prices or shipping fees and are the responsibility of the customer.

FAQs

How do I place an order?

Contact our sales team to discuss your product requirements, colors, and quantities. Our specialists will recommend the best solution, confirm your order, issue a Proforma Invoice (PI), and arrange production or shipment after payment confirmation.
What are your payment terms?

Full payment is required for stock and sample orders before shipment. Custom orders begin production after payment confirmation. Photos or videos can be provided before shipping upon request.
What payment methods do you accept?

We accept PayPal, bank wire transfer (SWIFT/TT), and major credit or debit cards where available. Full payment is required for stock and sample orders before shipment. Custom orders begin production after payment confirmation. Photos or videos can be provided before shipping upon request to ensure your confidence before delivery.
What are your lead times?

In-stock products are typically shipped within 3–5 business days. Custom color and made-to-order products require approximately 3–6 weeks, depending on color complexity and order quantity.
How do I track my order?

Once your order has been dispatched, you'll receive a tracking number by email or WhatsApp. You can track your shipment online at any time, and our team is always available to assist if needed.
What guarantees do you offer, and how long will the hair last?

We use 100% Raw cuticle-aligned human hair under strict quality control to ensure exceptional softness, durability, and natural performance. With proper care, EM Hair Extensions can last 12 months or longer. Manufacturing defects are eligible for replacement or appropriate solutions.
Do you have a minimum order quantity (MOQ)?

Most stock products have no minimum order quantity. MOQ may apply to custom colors, private label, or OEM orders depending on production requirements.
Do you accept returns or exchanges?

We accept returns or exchanges only for verified manufacturing defects or eligible unused products in accordance with our Return Policy. Please contact our team within the specified period for assistance.
Do you source hair ethically?

Yes. We source our raw hair through ethical, transparent, and responsible practices, ensuring donor consent, fair compensation, and complete traceability throughout the sourcing process.
Why does blonde hair become warm or brassy over time?

Exposure to heat, UV rays, minerals, and styling products may gradually alter blonde tones. Our professional coloring process minimizes brassiness and helps maintain cool, natural shades for longer.
Why does hair become dry or tangled?

Hair can become dry or tangled due to improper care, excessive heat, or damaged cuticles. EM Hair Extensions uses carefully selected Raw cuticle-aligned hair and gentle processing to preserve softness, smoothness, and natural movement.
Why do hair extensions shed?

Shedding is usually caused by poor manufacturing or incorrect installation. Our handcrafted production process, premium materials, and strict quality control help minimize shedding and ensure long-lasting performance.